What is Cloud PBX in one sentence?

It's a business phone system hosted by a provider, so you get extensions, IVR, and queues without owning PBX hardware.

Does Cloud PBX require KYC at Offshorevoip?

No. Cloud PBX activates without identity-document uploads on every plan.

Do I need special phones?

No. Standard SIP softphones and desk phones work as extensions.

Is call recording included?

At Offshorevoip, recording starts on Advanced (on demand, 30 days); Enterprise adds policy recording (60 days).

what is cloud pbx

What is Cloud PBX?

By Offshorevoip Network Desk·Voice infrastructure editorial·Last updated: 2026-09-29

TL;DR

Cloud PBX is a hosted phone system in the cloud: extensions, IVR, queues, and call handling without on-premises PBX hardware. Offshorevoip offers Cloud PBX with No KYC activation.

Definition

what is cloud pbx: Cloud PBX is a hosted business phone system — extensions, IVR, hunt groups, voicemail, and recording — run by a provider in the cloud instead of on on-premises hardware.

5–60

Extensions at Offshorevoip

Launch 5 through Enterprise 60

On-site hardware

Softphones or desk phones only

Basic → Custom

IVR by plan

Basic, full builder, custom scripts

Cloud PBX (hosted PBX) replaces office PBX appliances with a multi-tenant or dedicated hosted system agents reach via SIP softphones or IP phones.

At Offshorevoip, Cloud PBX is available under the same No KYC / no-document policy as SIP trunks — features without identity theatre.

“Cloud PBX moves the phone system out of the office closet. What stays your job is the call flow: who answers, in what order, and what happens when nobody does.”

Offshorevoip Network Desk·Voice infrastructure editorial

Definition in a support desk

Agents register softphones to extensions, callers hit an IVR, and queues distribute calls. That hosted control plane is Cloud PBX — regardless of whether the vendor requires KYC.

Extensions
IVR / menus
Queues
No on-prem PBX required

How to set up a Cloud PBX

1Create extensions for each user and connect their softphones.
2Group users into hunt groups by team.
3Build an IVR that routes callers to those groups.
4Point your DIDs at the IVR and test every path.

Cloud PBX vs SIP trunk

Need	Start with
Just dial tone / concurrency	SIP trunk
Menus + extensions	Cloud PBX
Agent softphones + queues	Cloud PBX
Recording / IVR	Cloud PBX features

Source: Offshorevoip product policy · Updated 2026-09-29

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